Technical Support Engineer (United States Candidates Only)

What you may do

we are in search of a distinctly inspired and professional help Engineer to enroll in our dynamic crew at MotherDuck. the correct candidate might be proficient in sq., possess a deep know-how of databases, networking, and information engineering, and feature strong troubleshooting skills. This role requires high consumer empathy and the capability to effectively talk technical answers to each technical and non-technical audiences. As a support Engineer, you will play a crucial position in helping our customers remedy technical challenges and ensuring a unbroken person experience with MotherDuck’s records platform solutions.

This position is primarily based in our Seattle HQ.

Key duties:
square expertise: Use sq. to question, troubleshoot, and optimize database overall performance, supplying insights and resolutions to patron facts–associated troubles.
Technical Troubleshooting: Diagnose, analyze, and remedy complex consumer issues related to our software, database, and networking environments.
customer support: provide brilliant support to MotherDuck customers through knowledge their challenges, successfully communicating solutions, and ensuring issues are resolved right away.
Networking understanding: assist clients in figuring out and troubleshooting network–related issues, inclusive of connectivity issues, configurations, and protocols.
statistics Engineering knowledge: Collaborate with internal teams and customers to troubleshoot data pipelines, ETL processes, and integrations with statistics platforms.
Incident management: manage technical incidents from preliminary reporting through to resolution, ensuring right documentation and verbal exchange at every step.
Collaboration: paintings closely with the engineering, product, and customer success groups to make sure client problems are nicely prioritized and resolved.
know-how Base Contribution: make a contribution to internal and external documentation, together with FAQs, troubleshooting publications, and pleasant practices to beautify client self-carrier.
non-stop improvement: perceive opportunities for technique enhancements to boom the efficiency and effectiveness of the help function.