Amazon Chat Support Representative (Work from Home)

obligations :-

· photograph and configure laptops and computer systems for distribution to onsite, remote users and unique initiatives.

· provide hardware, software, community problem diagnosis / decision via phone, e mail, chat or faraway aid for patron’s cease users

· route troubles to internal 2nd and third level IT guide body of workers.

· Coordinate and control relationships with providers and help workforce that offer hardware / software / community hassle decision.

· Administer and provide consumer account provisioning.

· Use the ticketing system to file and manage troubles and paintings requests and their respective resolutions and circumvention’s.

. Responds to telephone calls, e-mail, on the spot messages, and assigned tickets from users; Assign paintings orders / incidents to suitable

assist groups and comply with up until closure.

. reply to, and diagnose, problems via discussions with customers, including problem recognition, logs, research, isolation, resolution,

and observe-up steps; offer degree 1 remote desktop guide and carry out different activities primarily based on SOPs

. perform user account control sports

enhance complicated hassle to suitable guide professionals

liable for sports regarding the evaluation, evaluation, and setup of computer–based totally software program products (e.g., word processors, spreadsheets,

presentation photographs, database control structures, electronic mail, and communications)