Key obligations:
Greet and help visitors with travel wishes (e.g., answering questions, checking-in visitors, boarding flights) in a fast-paced environment.
carry out iPad, laptop, and office work tasks.
carry out boarding and gate responsibilities (e.g., pressure jetbridge for loading and unloading, make gate announcements, assign seats, rebook visitors that leave out flights, and help visitors with disabilities including pushing wheelchairs).
assist and de-strengthen disillusioned visitors to offer a fine tour enjoy.
help visitors whose luggage are missing or damaged (e.g., take bags claims, offer alternatives for restore or substitute, and help discover missing baggage).
at the route of control, can be assigned to carry out obligations of various capacities to ensure whole visitor delight.
Extra info:
need to have an superior identity/motive force‘s license or valid Passport at time of hire.
Our tattoo policy for this position is the following: No seen tattoos on face, front of neck, or chest. One tattoo the dimensions of 1 / 4 or smaller allowed in keeping with hand. Tattoos in other areas can’t be larger than a credit score card or offensive. personnel will have one tattoo in line with arm/leg/foot/lower back of neck/behind each ear. Tattoos on the lower back of neck and behind the ears are best permitted in the event that they’re no longer seen whilst searching at once at someone. Tattoos may best be included with a uniform piece or approved rings/watch (overlaying with makeup isn’t allowed).
Day in the lifestyles:
to inform you more about the role, challenges, and rewards of being an Alaska customer support Agent here are some of our high-quality Alaska employees. click the play button on the video under to get started.
if you are not able to view the video, click this hyperlink: https://alaskahorizoncareers.com/ascsa.
task–specific enjoy, training & skills:
Required
at the very least 6 months of customer service or community provider enjoy.
own outstanding interpersonal and conversation competencies (e.g., verbal, written, listening).
need to be able to method guests as they stroll thru the door with a smile and greeting.
should be capable of bend, slump, squat, attain, and draw close.
Flexibility to work varied shifts at any time in 24-hour length (e.g., weekends, holidays).
capacity to participate in paid training for 8 (eight) consecutive days.
potential to analyze and use an iPad and computerized test-in gadget.
capacity to conform to acting work in line with set techniques.
capacity to expect wishes of others in a quick-paced surroundings.
ability to be bendy and able to adapt to exchange in a quick-paced work surroundings.
ability to paintings with big numerous organizations of human beings.
have to have an more desirable identity/motive force‘s license (actual id), or valid Passport, or be able to supply compliant report(s) to acquire a SIDA badge thru the Port of Seattle at time of rent.
