Amazon Non-Voice Support Executive

activity summary:

we’re searching for a Non-Voice guide govt (Tamil) to offer extremely good customer service to our clients within the Tamil language through various communique channels, together with email and chat. The successful candidate can have a strong consumer-centric technique, high-quality conversation abilities, and the capacity to paintings in a fast-paced environment.

Key obligations:

provide brilliant non-voice aid to Amazon customers in the Tamil language, making sure their queries are addressed successfully and efficiently.
make use of a number of conversation channels, which include e-mail and chat, to help clients with their inquiries, orders, and concerns.
Collaborate with pass–functional teams to clear up patron issues right away, demonstrating a commitment to consumer satisfaction.
stay up to date on product and carrier data to provide accurate and dependable assistance to clients.
Adhere to Amazon’s provider degree agreements and best requirements in consumer interactions.

Required abilties:

skillability in Tamil and English, both written and verbal.
strong verbal exchange competencies with a patron-centric technique.
preceding revel in in a non-voice customer service role is fine.
potential to navigate through a couple of structures and systems to get right of entry to and retrieve customer records.
problem–fixing abilities with a focal point on turning in efficient answers.
Flexibility to work in rotational shifts.