Make a actual effect—one patient at a time
be part of a challenge‑driven crew assisting patients access the medical system and services they want. As a customer support representative, you’ll be the first factor of contact—answering calls and emails, guiding customers through orders, making sure documentation accuracy, and navigating insurance verification and pre‑authorizations. if you thrive in a fast‑moving, detail‑orientated surroundings and love trouble fixing, we’d love to meet you.
What you’ll do
respond quick to inbound calls and emails, meeting team SLAs and satisfactory goals.
file the entirety: seize clear, complete name notes in keeping with SOPs within the EMR/client structures.
solution questions about products, offerings, retail places, and the overall carrier line.
technique orders quit‑to‑cease; course calls to the right useful resource and follow up till resolved.
confirm insurance eligibility, coverage, co‑insurance, deductibles; gain pre‑authorizations as required.
Navigate a couple of EMR systems to locate and enter pertinent statistics (which include auths and expiration dates).
overview documentation for accuracy; put up/affirm orders and accurate discrepancies.
partner across groups: floor payer tendencies, gadget get right of entry to troubles, or workflow gaps to customer service and control.
keep payer facts: verify vendors are within the business enterprise database and request additions when needed.
affected person outreach: contact sufferers when documentation doesn’t meet payer tips; provide updates and options to facilitate referrals.
have to‑have qualifications
1+ yr of healthcare name middle revel in; cozy taking inbound calls.
proficiency with Microsoft office (Outlook, phrase, Excel); sturdy computer navigation skills.
revel in running remotely with a constant, quiet workspace.
great customer service, communique, and professional telephone etiquette.
strong interest to element; able to multi‑undertaking, prioritize, and observe SOPs.
