Customer Service Representative

precis: This position is chargeable for processing customer transactions and discovering and resolving client inquiries by finishing protection on BankUnited’s customer support programs. This function is chargeable for presenting top notch customer support to BankUnited clients and handling calls/patron touch inside hooked up guidelines.

critical obligations AND obligations include the subsequent. other responsibilities and special tasks may be assigned.
gives service that makes a difference!
keeps call productivity & fine ratings nicely above minimum requirements.

Acquires, demonstrates and utilizes knowledge of Retail, on-line banking, mortgage and business product knowledge.
Furnishes set off, green and accurate carrier whilst servicing consumer inquiries.
Demonstrates splendid verbal exchange and active listening skills.

ensures that the employer‘s customers get hold of an super level of provider. Meets installed tips and SLA’s.
Handles client inquiries successfully and effectively.

Demonstrates abilties to cross promote economic services and products.
Adheres to and complies with relevant, federal and state legal guidelines, regulations and steering, which include the ones related to anti-cash laundering (i.e. financial institution Secrecy Act, US PATRIOT Act, and so forth.).
Adheres to financial institution regulations and methods and completes required training.
Identifies and reports suspicious hobby.