task precis:
An Alivi contact carrier consultant (CSR) will offer activate and courteous assist to the
individuals of our fitness plan partners cope with inquiries approximately our services and help in managing the health plan companions supplemental packages and price–based totally blessings. The CSR role requires notable conversation capabilities, empathy, persistence, and attention to element at some point of data access and at the same time as speaking with members. This function is an critical a part of our dedication to the happier and healthier existence of our individuals.
duties & obligations:
help inbound inquiries from fitness plan contributors and representatives, regarding the
transportation offerings offered thru our health plan partners.
Actively listen and respond fast and professionally to all consumer calls.
Meet or exceed productiveness metric dreams such as average manage Time, satisfactory guarantee, Calls according to hour and purchaser satisfaction after call survey.
Follows all HIPAA and compliance protocols to make certain the protection of all individuals protected fitness statistics (PHI).
Escalates transportation and customer service worries to contact middle leadership team.
complete Alivi’s New lease education program, in which participants are predicted to gain an
eighty% final evaluation passing rating.
complete and signal all compliance guides.
requirements & qualifications:
minimum of 6 months of inbound contact middle enjoy or transferable healthcare experience.
have to be able to sit for 8 hours or extra an afternoon.
ought to be able to put on a headset for at the very least eight hours a day.
awesome written, communique and facts access capabilities.
mild revel in in Microsoft teams, Outlook, and word.
CSR’s ought to exhibit expert look and demeanor at some stage in training and ongoing education‘s.
CSRs are required to be on digicam at some stage in all training and assembly classes
should be capable of adapt to excessive and a quick-paced name extent.
CSR’s need to comply to attendance and punctuality expectancies (PTO policy).
CSR’s should have a down load speed of 80 to one hundred-mbps and upload speed of 12 to 20-mbps
should have a cozy, quiet, distraction-unfastened workspace, with none conflicting duties all through scheduled work shift (conflicting duties might also encompass caring for family individuals)
fully bilingual: English/Spanish most effective.
BYOD (deliver Your personal tool): applicants have to provide their very own system to successfully carry out the process capabilities listed.
