job description
role overview
MCI is one of the fastest–growing tech-enabled business services agencies within the u.s.a., with a sturdy name middle footprint and operations that expand throughout more than one international locations. We supply client experience (CX), enterprise manner Outsourcing (BPO), and whatever-as-a-provider (XaaS) cloud technology solutions throughout a extensive range of industries, together with healthcare, retail, government, schooling, telecom, generation e-trade, and financial offerings. Our contact centers are powered by using both on-web site and faraway sellers, leveraging superior technology to enhance purchaser journeys, drive scalability and decrease expenses.
At MCI we are committed to fostering an environment wherein specialists can build significant careers, get right of entry to continuous studying and development opportunities and make a contribution to the success of a globally increasing, industry–main business enterprise.
we’re hiring Bilingual name middle Representatives to aid diverse customer tasks across industries. if you‘re fluent in English and Spanish, obsessed on assisting others, and thrive in a fast-paced surroundings, that is your possibility to grow your profession while creating a actual impact.
on this role, you will troubleshoot basic technical problems, construct meaningful customer relationships, and identify opportunities to upsell products and services all while handing over brilliant provider.
To be taken into consideration for this position, you have to entire a full application on our organization careers page, which includes screening questions and a quick pre-employment test.
