Activity summary:
Passenger help Agent positions encompass facilitating airline passenger processing, along with check-in, assistance to the departure gate, baggage declare region, and not unusual areas of the airport. Passenger help dealers might also push wheelchairs and deliver private gadgets of passengers. This role requires working in a quick-paced surroundings with time constraints to meet arrival and departure dreams. A professional and positive picture have to be continuously displayed by means of the worker.
Duties:
assist passengers as wished through arrival and check-in procedures, inclusive of help for passengers with unique needs together with unaccompanied minors (UM), VIP passengers, and passengers desiring wheelchair assistance.
assist Ramp service marketers to ensure that wheelchairs, strollers, and gate-checked luggage are made available for loading upon departure and delivery to passengers upon arrival
operate system to consist of the jetway, computer keyboards, and service–specific reservation/ ticketing software program.
Push wheelchairs with wheelchair-certain airline passengers via all regions of the airport, along with terminal and gate areas.
assist with their non-public wishes and lifting luggage of at least 50 lbs.
check out and verify passenger documentation.
Direct passengers thru Customs, Immigration, and Quarantine.
Requirements:
need to be at the least 18 years of age
should have a excessive faculty diploma, GED, or equal work enjoy, and a high diploma of interest to element.
ability to study, talk, and recognize the English language.
ability to stand for lengthy intervals of time
capable of greet and help all clients in a set off, pleasant, and courteous manner.
perform any affordable customer service–associated job duty asked by way of company supervision and/or airline client.
must possess good communication abilities and a pleasant, outgoing character.
pass an in depth submit–offer pre-employment heritage test, which includes fingerprinting and a criminal history document check required by means of federal regulation.
have to be capable of work nights, weekends, and vacations.
