Hiring Today – Action Queue Coordinator Jobs

activity description

review

we are searching for a client–focused  table Technician with additional responsibilities as a provider table Queue Coordinator to ensure clean, efficient, and properly-coordinated ticket flow inside our MSP surroundings. This hybrid role combines frontline technical assist with high–stage price ticket coordination obligations, including monitoring queues, assigning tickets, balancing workloads, and maintaining clear verbal exchange with technical group of workers.

Key obligations

ticket intake, monitoring & Coordination (service table Queue Coordinator)

screen all incoming carrier tickets in real time.
acknowledge tickets directly and categorize them via precedence, complexity, urgency, and service impact.
manage queues to prevent backlogs and make sure SLA adherence.

ensure well timed assignments to maintain service continuity.
carry out load balancing to optimize technician productivity.
Reassign or expand tickets as needed.
Helpdesk assist (Tier 1 obligations)

serve as the first factor of contact for all consumer aid requests.
Troubleshoot and resolve standard Tier 1 issues, such as password resets, email, consumer onboarding and offboarding, Microsoft 365, and hardware/software program troubles.
report all paintings performed and make certain correct ticket updates.
increase issues to Tier 2 or three when essential.
comply with hooked up troubleshooting tactics and checklists.