Service Desk Engineer

Task description

Middleground technologies is searching out a IT carrier table Engineer to sign up for our team in our Westchester office. This individual will offer technical steerage and help to our enterprise and customers.

the ideal candidate can have a strong technical history, stable analytical competencies, and tested hassle–fixing enjoy. He/she can use their interpersonal abilities to talk with clients and provide a way to their technical issues fast and professionally.

Responsibilities:

Act as product expert – assessment and respond to all software and hardware troubles as stated. compare the product by means of trying out its competencies in an on-going way. decide and record on gadget skills and regulations. examine the consumer objective and suggest options and pointers.
offer customer service – Collaborate with other technical crew contributors to offer first-rate customer service to the purchaser. work with programmers to explain any mistakes located and offer pointers for an answer. enhance any current packages by using information the purpose and final results.

Requirements:

Bachelor’s degree in computer technological know-how (or the equal) is required
years of related technical support revel in with give up person pc guide, servers, and networking.
Technically savvy with strong task management talents
experience troubleshooting issues and accomplishing solutions
The capability to explain to a non-technical character in a manner they will understand