HP Remote Support Ticket Validation Assistant

task description

Tier 3 Helpdesk expert

Who we’re

InfoTech LCC, is an information generation services company located in Rockville, MD. We were using main–edge technology and techniques to improve the working lives of others. we’re looking for an active, quite–influenced, certified assist table Assistant with the right mindset towards customer service. We vicinity extremely good price within the work our humans do and in the distinction their efforts make in humans’s lives.

What makes us one of a kind than other IT services businesses? It’s easy: the satisfactory of our offerings and our attention to element.

What enjoy you want:

5 years plus (5+) offering Microsoft helpdesk guide, ideally in a consulting surroundings.

twelve months plus (1+) offering Microsoft server structures management aid, preferably in a consulting surroundings.

– superior hassle–decision competencies

– information and beyond enjoy working in an IT consulting surroundings helping a wide variety of clients, vertical markets (healthcare, finance, non-income) with distinct tiers of technology.

– capability to apprehend and categorize technical troubles

– organisation abilties to hold a couple of responsibilities prioritized to ensure right timing

– potential to work in a fast-paced environment

– extremely good telephone and those abilties

– faraway and on-web site problem–resolution skills

– extremely good oral and written communique talents, along with an capacity to cope with human beings at numerous levels, from technician to govt

– sturdy potential to build client and peer relationships