Remote Control Desk Executive Jobs

function precis

the level 1 IT Helpdesk support professional presents first-line technical guide for a robotics-enabled warehouse surroundings. This role is accountable for assisting end–users, pc systems, RF devices, scanners, printers, and robotics-related operations whilst ensuring enterprise continuity throughout warehouse and automation workflows. the placement works below the direction of the IT Lead and IT supervisor to solve or strengthen technical problems, file incidents accurately, and meet defined carrier level agreements (SLAs) and key overall performance signs (KPIs).

center duties

provide first-tier help for windows and macOS workstations, iOS/Android devices, printers, scanners, RF devices, and other peripherals used in warehouse operations.
carry out basic troubleshooting for robotics systems, automation endpoints, and helping software program at the same time as documenting problems and validating symptoms for escalation.
guide Warehouse management system (WMS) operations and RF workflows, escalating gadget–degree troubles when necessary.

carry out basic LAN/WLAN troubleshooting, consisting of switches, wireless get right of entry to points, and network cabling.
help with VPN setup and relaxed far flung get right of entry to troubleshooting.
carry out basic energetic listing obligations inclusive of password resets, get admission to adjustments, and notebook updates.

help with new tool deployments and pc setups.
document all incidents, troubleshooting steps, and resolutions in Jira/Asana.
keep correct stock of IT property together with hardware, software, and licenses.
Create, update, and preserve SOPs and cease–person knowledge-base documentation.
enhance troubles correctly to degree 2 and stage 3 support groups with entire documentation.
Coordinate mission priorities and communique with the IT Lead and IT manager.
reveal price ticket queues and reply in accordance with described SLAs and KPIs.
guide warehouse operations for the duration of height periods, weekend rotations, and after-hours incidents as required.