worker Owned. patron focused. VIcom is an enterprise chief committed to supplying clients with complete included solutions and services thru each outlet from – initial making plans, session, design, integration, and implementation. VIcom is 100% employee owned. employees are empowered to behave and assume like owners because, they’re proprietors! All employee owners have a vested stake in the business enterprise which means their dedication to our communities, clients, and each other is unprecedented.
crucial duties and duties:
Administrative aid for Microsoft associated technologies: windows desktop and Server, alternate, square, SharePoint, O365, virtual gadget manager and helping services (ad/DNS/DHCP/GPO/PKI), etc.
Troubleshooting and remediation of technical issues concerning multiple vendors together with Microsoft, VMware, EMC, Citrix, Barracuda, HP, Dell, Lenovo, IBM, Fortinet, Meru, severe, Cisco, Juniper and others, Avaya, Samsung Telephony
far off get right of entry to solution troubleshooting and aid of VPN/SSL and Terminal/ far off computing device offerings
system documentation to encompass system critiques and guidelines
implement and guide disaster recovery and business continuance solutions
Secondary help of community technology inclusive of firewalls, switching, wi-fi and control tools
Interfacing with VIcom’s other divisions to aid initiatives and troubleshooting on voice, video, digital camera, safety and get admission to manipulate systems
conversation with customers as required: preserving them knowledgeable of incident progress, notification of drawing close modifications or scheduled outages
additional responsibilities and obligations:
improve customer service, belief, and pride
paintings in a crew surroundings and independently while communicating efficaciously
escalate carrier issues that can’t be completed inside described provider stages
business focus: precise information of the client and the way it relates to their business strategy and desires
increase in-depth information of the service catalog and the way it pertains to client’s needs
record internal tactics and processes related to responsibilities and responsibilities
answerable for coming into time and prices as they occur
work thru a day by day agenda that has been set up via the dispatch process
input all work as provider tickets into ticketing device
overview IT guides and on line materials to stay up to date with cutting-edge and future technology emerging inside the enterprise
keep current dealer certifications and obtain others as required
understanding, capabilities, and/or talents Required:
To carry out this activity effectively, an man or woman must be able to carry out each vital duty satisfactorily. The requirements listed under are representative of the information, talent, and/or capacity required. reasonable resorts may be made to enable people with disabilities to carry out the important functions.
