job description
founded in Silicon Valley in 2009 through Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold marketers constructing the future via generation. we are stage agnostic. We invest in seed to assignment to growth–level technology companies, throughout AI, bio + healthcare, client, crypto, employer, fintech, video games, and companies building toward
American dynamismn property under management throughout more than one finances.
we’ve mounted a crew that is described by means of admire for the entrepreneur and the agency–building procedure; we understand what it’s want to be inside the founder’s footwear. we’ve got invested in agencies like verify, Airbnb, Coinbase, Databricks, dedicated health, Insitro, Figma, GitHub, Instacart, OpenSea, Roblox, Stripe, and Substack. Our crew is at the forefront of new generation, helping founders and their organizations effect and exchange the world.
The role
As an IT Engineer, you’ll offer a full spectrum of IT help to the company. based in our San Francisco office you’ll function the face of the IT group because the primary help touch in the office for a various population of stop users which include the executive degree.
you may take point on all IT desires that originate inside the SF office. when now not at once supporting the workplace, you will contribute to remote helping the hybrid firm at-big and serve as a third stage escalation factor for service tickets.
the ideal candidate ought to have an innate desire to serve and help those around them, taking initiative to provide their offerings in any situation that could name for it. Low ego and agility are key. You should experience secure diving beneath desks to rig up a clean cable control solution, to supporting C-suite executives in excessive leverage conditions, to coordinating A/V vendors for a live in-office event, to contributing on a complicated SaaS machine integration undertaking with collaborators unfold throughout america timezones.
on this hybrid role, you need to feel equally comfortable helping users through electronic mail, chat, video name or in-character. You possess the talent to efficiently troubleshoot and diagnose issues, conveying your insights thru clear writing in a manner this is each friendly and expert.
You bring this equal demeanor right into a video call or in-person interaction when the situation calls for it. you’ll paintings independently on many responsibilities but understand the significance of regular verbal exchange and collaboration to make certain you’re in sync with the priorities of the larger team.
You have to have deep technical know-how throughout numerous domain names which includes MacOS, windows, iOS, and Android. experience throughout a breadth of SaaS programs like Okta, Google Workspace, and Slack are required. you’ll have revel in assisting fleets of endpoints, IT and networking infrastructure, and complicated, multi-seller IT environments. enjoy handling included convention room A/V systems in addition to assisting live occasion manufacturing are preferred.
