position precis
The IT assist Technician will offer comprehensive palms-on technical help for 2 nearby centers. This function is chargeable for device provisioning, troubleshooting, and widespread IT operations within a combined macOS/windows environment. the position is generally onsite 4 days per week, with remote work scheduled on Fridays.
duties
Provision, configure, and troubleshoot Mac and windows laptops.
aid and install a mobile device management (MDM) platform across all gadgets.
Troubleshoot preferred IT problems, such as networking (wi-fi, switches) and connectivity problems.
installation and preserve numerous printers, including label printers.
manipulate IT assist tickets: solution, triage, solve, and increase whilst important.
offer far flung guide for customers as wanted.
assist with occasional facts entry duties at some point of slower help durations.
keep and assist additional IT assets which includes TVs, virtual room-scheduling devices, assembly-room pills,
and similar equipment.
installation software program and deal with simple software program-use questions for employees.
aid onboarding procedures, which includes consumer account setup across various enterprise packages.
assist with offboarding duties along with account deactivation and tool series.
tour among neighborhood facilities while required.
qualifications
4+ years of revel in in IT support or a related technical role.
CompTIA certifications (A+, community+, and so on.) preferred but no longer required.
sturdy diagnostic, troubleshooting, and communication skills.
potential to paintings independently and assist multiple paintings websites.
