activity description
IT application specialist

(Atlanta, complete-time, Hybrid)

Fisher Phillips, a gold standard worldwide labor and employment regulation firm, is looking for a skilled and experienced IT software expert to sign up for our group. on this vital position, you’ll contribute to the seamless operation of our services, supplying critical guide to our branch in turning in first-rate purchaser service and keeping our dedication to excellence.

Key responsibilities

Operational

offer a phenomenal customer service experience to all inner and external customers.
understanding of tendencies in technology referring to software program applications and cloud services which allow for evaluation and guidelines of applications and cloud services that beautify the firm’s services or create efficiencies.
assist Technical help while needed as an escalation point, troubleshooting and resolving utility or cloud provider troubles and offering steerage as wanted.
Coordinate with vendors as wanted for implementation and aid.
carry out fingers-on-fixes on the laptop level, such as installing and upgrading software, putting in hardware, enforcing record backups, and configuring structures and programs.
check fixes and carry out put up–decision follow–americato ensure issues have been appropriately resolved.
utilize ticketing gadget to document, track, and record the trouble–fixing procedure, together with all a hit and unsuccessful decisions made, and actions taken, thru to very last decision.
capable of expand and interpret technical documentation for training and cease consumer tactics.
make contributions to know-how base articles and regularly requested questions sources on agency intranet to help in trouble resolution.
Notify the Director of era and Director of facts safety of any safety troubles as they get up. No subject is simply too small.
behavior installations and updates after hours as required
provide after-hours escalation aid on a rotation with different individuals of the programs team.
application Lifecyle management

chargeable for the whole lifecycle of all firm programs and consumer–facing cloud offerings inclusive of trying out, implementation and administration.
preserve and decorate performance of all new and present applications across the agency.
perform preventive maintenance, consisting of software program and motive force updates to keep firm operating structures and packages modern-day and supported.
hold the firm’s desktop image and deployment method.
offer assist for the checking out of recent and present software program programs below improvement or in evidence of concept.
take part within the layout, improvement and delivery of software program packages schooling applications with the company‘s technical running shoes.
sell consumer adoption and application usage via communications and training possibilities.
Prioritize, time table, and administer all times wherein improvements are required.
Coordinate with branch heads to assess departmental application schooling needs and targets.
music task reputation and preserve assignment management provider current.
identify possibilities to broaden understanding through training and certifications for you and different application professionals.
requirements

college degree or college diploma in the field of computer technology, information systems and/or five years equal paintings enjoy.
Microsoft 365, MTA, MCSA home windows 10/11, or MD-102 Endpoint Administrator preferred.
In-intensity arms-on knowledge and experience with business enterprise and desktop programs, along with all Microsoft office applications, iManage work, Zoom, Intune, SCCM and PowerShell.
Familiarity with Microsoft Autopilot and Intune for streamlined device deployment, mobile tool control, and application deployments.
potential to effectively operate with excessive energy and versatility in a fast-paced, constantly evolving group environment.
proven experience in project management with a focal point on planning, execution, and shipping of IT-related tasks.
verified experience with troubleshooting ideas, methodologies, and issue decision techniques and might display appropriate analytical and hassle–solving skills
highly self-influenced and directed.
Deep private commitment to integrity, outstanding judgement, and the very best trendy of ethics.
capability to take in new thoughts and ideas quick.
potential to effectively prioritize and execute duties in a excessive–pressure surroundings.
capacity to conduct research into software program improvement and transport concepts, in addition to technical utility issues.
capacity to give ideas in business friendly and user–friendly language.
wonderful written, oral, interpersonal, and presentational skills.
revel in operating in a crew–orientated, collaborative environment.
Occasional travel between nearby workplaces required.
Sitting for prolonged intervals of time.
Dexterity of hands and hands to perform a pc keyboard, mouse, energy gear, and to deal with other pc additives.
Lifting and transporting of fairly heavy objects consisting of computers and peripherals.
qualified applications with arrest or conviction data may be considered for employment in accordance with both the FCO and the California truthful danger Act (FCA).

Why be part of Us

At Fisher Phillips, we understand that outstanding expertise is the inspiration of our fulfillment, allowing us to supply tremendous service to each our internal and outside clients. joining our team approach collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is devoted to fostering your expert boom and providing opportunities to undertaking yourself in significant approaches.

We trust in rewarding skills with greater than just a competitive profits. Our comprehensive benefits bundle consists of health, dental, and vision coverage, a 401(k) with income sharing, generous paid time without work, and vacations.

Your nicely-being is our precedence. We provide 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to guide your precise lifestyle. At Fisher Phillips, you’ll discover a place of work that values your fitness, happiness, and endured expert development.

To learn more approximately our company, visit us at www.fisherphillips.com.

equal possibility corporation

Fisher Phillips is dedicated to imparting identical employment possibilities to all employees and
applicants, irrespective of race, ethnicity, faith, sex (consisting of associated clinical situations), gender, sexual orientation, countrywide origin, citizenship fame, veteran fame, marital repute, being pregnant, age, incapacity, or any other protected status, in compliance with all applicable legal guidelines. The statements in this function description aren’t always all-inclusive. additional duties and responsibilities may be assigned, and requirements can also vary now and again. Relocation prices aren’t blanketed. we are most effective accepting direct applicants; third–birthday celebration recruiters or organizations will no longer be considered. No smartphone inquiries, please.

We use an automated employment selection device (‘AEDT’) as part of our hiring process to assess candidates for [Position Title]. This tool assesses work experience, competencies, qualifications, and education relevant to the job description and requirements using gadget gaining knowledge of or artificial intelligence. if you are a candidate positioned in ny town and desire to request an alternative selection method or lodging, please touch staffrecruiting@fisherphillips.com.

📅 Jun 4 Posts (229)