Pepsico Remote Jobs (Customer Service)

Task Description

Evaluation

This function contributes to PepsiCo’s achievement by way of presenting assist to North america electricity of 1 (NA PO1) Pilot customers via guiding/troubleshooting the NA PO1 Pilot ecommerce enjoy and handing customer inquiries, including provider and shipping worries. setting up and keeping Gold preferred business relationships and delivering Pepsico

Obligations

manipulate inbound patron contacts with white glove customer enjoy as the guiding principle
observe-up with assigned clients as scheduled thru phone and/or e mail to offer closed loop provider and an incredible patron experience
identify customers’ wishes, make clear information, research issues, and provide answers or options
capability to correctly coordinate and clear up guide patron questions to include but not constrained to shipping issues from start to completion
ability to be flexible and adapt to a unexpectedly converting environment as dictated by means of the pilot and manual nature of this paintings
Multitasking capabilities that encompass however no longer restrained to e-mail, on line packages, and inbound/outbound calls
ability to work successfully within a crew surroundings with strong documentation abilities and attention to element
fashionable expertise of Pepsi and Frito manufacturers and merchandise
ability to speak evenly to frustrated clients on a diffusion of topics: product availability, off time table shipping requests, and minimal order adherence
proven potential to work independently with minimal or no supervision
understand pricing and fee at a consumer degree and assist to resolve related troubles
hold commercial enterprise relationship and tight wiring with discipline inner and external contacts Pepsico

Reimbursement and advantages:

The anticipated repayment variety for this position is among $45,000 – $seventy one,800.
region, confirmed process–associated abilties, experience, and training may be considered in putting actual starting revenue. Your recruiter can share greater about the precise profits variety in the course of the hiring procedure. Pepsico

Paid day without work situation to eligibility, inclusive of paid parental go away, excursion, unwell, and bereavement.
further to revenue, PepsiCo gives a complete advantages package deal to assist our personnel and their families, problem to elections and eligibility: clinical, Dental, vision, incapacity, health, and structured Care reimbursement debts, employee assistance program (EAP), coverage (accident, group criminal, existence), defined Contribution Retirement Plan. Pepsico

Qualifications 

Desired activity qualifications:

strong customer support & sales abilties
brief rapport builder
strong PepsiCo enterprise knowledge
top notch follow-up talents
result–oriented mindset
strong communication capabilities
bendy and adaptable to common exchange

Requirements:

2 years of previous sales, logistics or customer support enjoy
excessive faculty diploma or GED
sturdy communique, hassle fixing and technique improvement abilties
strong pc talents (IE, Chrome, overall internet site comprehension)
strong MS office abilities (Excel, phrase, Outlook)
ability to work efficiently with minimum route
Bi-lingual Spanish is a favored functionality Pepsico