Remote Chat Operator – No Experience Required

Why You’ll Love working here

Be part of a fast–growing fintech organization with a a laugh, supportive subculture.

aggressive pay and comprehensive blessings, which include organisation-paid vacations, PTO, a further day of birthday PTO, enterprise-paid existence coverage, and 401(ok) with employer fit

worldwide team with places of work in Tennessee, Florida, and Bogotá, Colombia.

Key responsibilities

solution incoming consumer live chats regarding internet site navigation issues, service questions, and popular patron worries

examine client interactions and problems to live Chat supervisor whilst suitable

Create relationships with new customers to better recognize and meet their wishes

respond with empathy to purchaser questions, inquiries, requests, and issues appropriately, concisely, and appropriately

promote hobby in patron products and services

continuously attain installed requirements of the position

may help with overflow work and different duties as wished

process necessities

preserve ordinary and predictable attendance

Self-starter who can paintings cooperatively with others

strong work ethic with the capability to work independently in addition to collaboratively within a group

positive mindset and professional demeanor

Articulate and nicely acquainted with a client–facing position

capability to compose professional emails