E (Gas and Electricity)Careers Customer Service UK
Job Name: Customer Service Representative
Hiring Organization: E (Gas and Electricity)
Educational Requirements: Bachelor Degree
Salary: £30 – £40/Hour
Location: United Kingdom
DESCRIPTION:
As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment. E (Gas and Electricity)Careers Customer Service UK
Responsibilities:
- Answer inbound customer calls
- Resolve a range of customer enquires
- Problem solving
- Offer advice and guidance
- Update our internal systems
Skills and Experience Required:
- Previous customer service experience
- Good communication and listening skills
- Professional and friendly approach to work
- Flexible approach to working hours and tasks required by the business
- Good problem solving skills
- Adaptable to change
- IT literate, E (Gas and Electricity)Careers Customer Service UK
- Experience in CRM desirable
- Ability to work in a fast paced environment
- Industry knowledge desirable
Job Type: Full-time
Shifts: 39.5 hours per week covering Monday to Friday 8am – 7pm and Saturday 9am – 5pm
Salary: £23,500/year
(annual increase of £1000 up to a maximum of £25,000/year
Top 10 Tips for Interview
- Keep your mind and body, relaxed.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer to any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. The formal dress always leaves a good impact on the interviewer.
- Take permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, Do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a terrible impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’.
