{"id":4493,"date":"2024-02-08T07:47:06","date_gmt":"2024-02-08T07:47:06","guid":{"rendered":"https:\/\/uwitindia.in\/blog\/?p=4493"},"modified":"2024-02-08T07:47:06","modified_gmt":"2024-02-08T07:47:06","slug":"liveops-senior-manager-post-job-uk","status":"publish","type":"post","link":"https:\/\/uwitindia.in\/blog\/liveops-senior-manager-post-job-uk\/","title":{"rendered":"LiveOps Senior Manager Post Job UK"},"content":{"rendered":"<h3 style=\"text-align: center;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;LiveOps Senior Manager Post Job UK&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4609,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial, \\&quot;sans-serif\\&quot;&quot;}\">LiveOps Senior Manager Post Job UK<\/span><\/h3>\n<p><strong>Job Name:- <\/strong><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;LiveOps HR Engagement Partner Jobs UK&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4609,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial, \\&quot;sans-serif\\&quot;&quot;}\">Senior Manager\u00a0<\/span><\/p>\n<p><span class=\"rtltextaligneligible\" lang=\"en-US\" xml:lang=\"en-US\" data-careersite-propertyid=\"title\">\u00a0<\/span><strong>Hiring Organization: <\/strong>LiveOps<\/p>\n<p><strong>Educational Requirements:\u00a0<\/strong>Bachelor Degree<\/p>\n<p><strong>Salary: <\/strong>\u00a330 \u2013 \u00a340\/Hour<\/p>\n<p><strong>Location: <\/strong>United Kingdom<\/p>\n<p><strong>DESCRIPTION:<\/strong><\/p>\n<div class=\"col-md-24\">\n<div class=\"col-md-24\">\n<p data-automation=\"descriptions-title\" data-bind=\"text: $.t('Opportunity.OpportunityDetail.Description')\"><span style=\"font-size: 14px;\">Are you passionate about enhancing the way people work and eager to make a significant impact on agent satisfaction? We are seeking a dynamic Senior Manager, Customer Experience, to lead the charge in revolutionizing our agents&#8217; business operations. This pivotal role combines internal communications, agent success strategies, user research, and community engagement to foster a thriving work environment. LiveOps Senior Manager Post Job UK<\/span><\/p>\n<p data-automation=\"descriptions-title\" data-bind=\"text: $.t('Opportunity.OpportunityDetail.Description')\"><strong style=\"font-size: 14px;\">The Purpose\u00a0of Your Role<\/strong><\/p>\n<\/div>\n<div class=\"col-md-24\">\n<p>The Senior Manager, Customer Experience will be integral in driving this mission forward by optimizing, streamlining, and innovating how agents do business. This role incites action via a variety of functions, including internal communications, agent success, user research and design, online community building, event strategy and communications.<\/p>\n<p><strong>The Qualifications\u00a0We\u2019re Looking For<\/strong><br \/>\nMaximizing agent satisfaction is a key element of success in this role. Multiple moving parts require great attention to detail, multi-tasking, and an overarching level of compassion and empathy. LiveOps Senior Manager Post Job UK<\/p>\n<ul>\n<li>Bachelor&#8217;s degree or equivalent work experience<\/li>\n<li>5+ years working in customer success, customer support, or account management; BPO experience a plus<\/li>\n<li>3 years\u2019 experience managing and developing others<\/li>\n<li>Comprehensive experience using the following tools: Salesforce (Service Cloud, Experience Cloud, Community Cloud) Confluence, Microsoft products, and traditional call center platforms LiveOps Senior Manager Post Job UK<\/li>\n<li>Excellent written and verbal communication skills; must be able to document and present complex content in an organized, simple, and concise way<\/li>\n<li>Ability to manage and inspire a team of highly skills professionals<\/li>\n<li>Ability to work collaboratively with stakeholders at all levels within the organization<\/li>\n<li>Proficiency in digital communication tools and platforms, including content management systems and social intranet technologies<\/li>\n<li>Strategic thinker with the ability to translate complex concepts into clear, concise, and engaging communications.<\/li>\n<li>Proven experience working cross-functionally, and with third parties, to deliver robust, online educational &amp; engagement-based programming<\/li>\n<li>Experience addressing groups using a variety of communication tactics including video, phone, chat, etc. LiveOps Senior Manager Post Job UK<\/li>\n<\/ul>\n<p><strong>The\u00a0Competencies\u00a0You Bring<\/strong><\/p>\n<ul>\n<li>Conceptual Thinking<\/li>\n<li>Customer Focus<\/li>\n<li>Dealing With Ambiguity<\/li>\n<li>Individual Impact &amp; Influence<\/li>\n<li>Management<\/li>\n<\/ul>\n<p><strong>The\u00a0Value\u00a0You Deliver<\/strong><\/p>\n<ul>\n<li>Lead Agent Experience-related initiatives including identification of business needs, strategy recommendation and project outcomes.<\/li>\n<li>Develops and articulates effective performance strategies that are impactful, executable, easily communicated, and financially supported for areas of responsibility.<\/li>\n<li>Possesses a broad understanding of overall client business, structure, priorities and proactively set plans to meet evolving business needs.<\/li>\n<li>Leverages critical thinking\/problem-solving skills to devise innovative solutions to reduce friction points in the agent lifecycle.<\/li>\n<li>Oversee the internal communications budget and ensure resources are used efficiently.<\/li>\n<li>Directly manages agent experience specialists and\/or analysts.<\/li>\n<li>Mentor and lead a team of internal communications professionals, setting clear goals and expectations. LiveOps Senior Manager Post Job UK<\/li>\n<li>Stay informed about best practices and emerging trends in internal communications and employee engagement.<\/li>\n<li>Demonstrates the ability to deliver complex information in ways that are easily understood.<\/li>\n<li>Manages a diverse workload with multiple demands and competing priorities.<\/li>\n<li>Adheres to Liveops and client operating procedures and guidelines.<\/li>\n<li>Consistently communicates timely and accurate information and progress across functional teams to prioritize projects, meet program timelines and exceed quality standards.<\/li>\n<li>Maintains ongoing communication with customers\/vendors to ensure that project timelines and program changes are aligned with expectations and business needs.<\/li>\n<li>Exhibits sound business judgment and decision making within the scope of assigned responsibilities. LiveOps Senior Manager Post Job UK<\/li>\n<li>Effectively utilize all available resources, either within or outside of direct span of control, to manage diverse workload, maximize productivity and encourage innovation.<\/li>\n<\/ul>\n<p><strong>Essential\u00a0Job Functions<\/strong><br \/>\nEssential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.<\/p>\n<ul>\n<li>Ability to sit or stand at a desk for extended periods of time while working on a computer.<\/li>\n<li>Available for virtual meetings in a non-distracted environment.<\/li>\n<li>Ability to work independently and meet deadlines.<\/li>\n<li>Lead and execute initiatives aimed at enhancing the agent experience, including strategy development, project management, and outcome evaluation to meet business needs and improve agent satisfaction. LiveOps Senior Manager Post Job UK<\/li>\n<li>Manage and mentor a team of agent experience specialists and analysts, setting clear goals, overseeing the internal communications budget, and ensuring the delivery of complex information in an easily understandable manner.<\/li>\n<li>Innovate and implement solutions to reduce friction points throughout the agent lifecycle, leveraging digital communication tools and platforms, and staying informed on best practices in internal communications and employee engagement. LiveOps Senior Manager Post Job UK<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><strong style=\"font-family: Roboto, sans-serif; font-size: 20px;\">Top 10 Tips for Interview\u00a0<\/strong><\/p>\n<div>\n<ol>\n<li>Keep your mind and body, relaxed.<\/li>\n<li>Never try to give a long answer to an interview question. Keep your answer short and effective.<\/li>\n<li>If you don\u2019t know the answer to any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words \u201cSorry Sir\/Ma\u2019am, I do not know the answer\u201d.<\/li>\n<li>Your dress should be formal. The formal dress always leaves a good impact on the interviewer.<\/li>\n<li>Take permission from the interviewer before going inside the interview room by saying \u201cMay I come in Sir\/Madam?\u201d.<\/li>\n<li>Do not shake your leg and hand again and again.<\/li>\n<li>Your clothes should be neat and clean.<\/li>\n<li>If the interviewer asks the question in English\/Hindi, you should answer in the same language. If you are not comfortable in that language, you should ask your interviewer \u201cI am not comfortable in English\/Hindi. Sir, Can I answer in \u2018your comfortable language\u2019\u201d. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.<\/li>\n<li>How much time you will stay in the interview room, Do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a terrible impact. So try to understand and listen to the question properly at once.<\/li>\n<li>Before leaving the room. You should say \u2018Thank you to your interviewer\u2019.<\/li>\n<\/ol>\n<h3 style=\"text-align: center;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;LiveOps Senior Manager Post Job UK&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4609,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial, \\&quot;sans-serif\\&quot;&quot;}\">LiveOps Senior Manager Post Job UK<\/span><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/authorbench.com\/jobs\/liveops-data-entry-remote-jobs-work-from-home-jobs\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-41 aligncenter\" src=\"https:\/\/uwitindia.in\/blog\/wp-content\/uploads\/2023\/09\/app-300x95.png\" alt=\"\" width=\"300\" height=\"95\" \/><\/a><\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>LiveOps Senior Manager Post Job UK Job Name:- Senior Manager\u00a0 \u00a0Hiring Organization: LiveOps Educational Requirements:\u00a0Bachelor Degree Salary: \u00a330 \u2013 \u00a340\/Hour Location: United Kingdom DESCRIPTION: Are you passionate about enhancing the way people work and eager to make a significant impact on agent satisfaction? We are seeking a dynamic Senior Manager, Customer Experience, to lead the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4494,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1282,2],"tags":[1308],"class_list":["post-4493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-liveops","category-uk-jobs","tag-liveops-senior-manager-post-job-uk"],"_links":{"self":[{"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/posts\/4493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/comments?post=4493"}],"version-history":[{"count":1,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/posts\/4493\/revisions"}],"predecessor-version":[{"id":4495,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/posts\/4493\/revisions\/4495"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/media\/4494"}],"wp:attachment":[{"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/media?parent=4493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/categories?post=4493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uwitindia.in\/blog\/wp-json\/wp\/v2\/tags?post=4493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}