Job Description
\nWe are looking for a human resource professional (HR professional)\/ Process Executive \/ Customer service representative to join our team and assist our potential client by providing excellent knowledge and information about the services offered.<\/p>\n
Description:<\/p>\n
Provide positive interactions with potential clients while helping them navigate the first step of their personal injury claim.
\nOrganize, prioritize, and process inquiries daily following standard protocols from initial screening and pre-qualifying of new leads to providing potential client and case details to the right legal team for review.
\nCollect contact information and accurately summarize relevant case-related information using the firms\u2019 intake software and custom database management system. Follow up with potential clients as needed and manage referrals to\/from other law firms.
\nDevelop a thorough understanding of the firm\u2019s specialized practice areas, internal systems, and many nuanced intake procedures.
\nBuild productive and trusted working relationships with team members of all levels.
\nAnswering questions about a company’s products or services. Delivering information about a company’s offerings.
\nProviding proactive customer outreach, through proactive call conversation.
\nInforming customers about real or potential product\/service issues, and monitoring brand mentions.
\nSpeak to clients to determine their legal needs, collect pertinent information about their cases, and establish rapport with them.
\nCommunicating with clients to keep them informed about the progress of their cases.
\nProactively asking customers for feedback.
\nMUST HAVE:-<\/p>\n
Minimum 6 months of experience in international voice process, inside sales with revenue-based responsibilities for the US market, or experience in international voice process as a customer service\/support or Telesales.
\nFRESHER\/UG with excellent fluency in English may apply.
\nExcellent communication skills in English, knowledge of MS Word, Excel
\nSALARY:<\/p>\n
From a minimum of 16K up to No bar for the right candidate<\/p>\n
SHIFT:<\/p>\n
Night Shift (8 PM to 5 AM IST) US Eastern<\/p>\n
DESIGNATION: human resource professionals (HR professionals) Managers Process Executive \/ Sr. Process Executive \/ Customer Service Representative<\/p>\n
NATURE OF BUSINESS: 100% Voice process<\/p>\n
Industry \u2013 BPO (Medical)<\/p>\n
HR Administrator In UK ID-386<\/p>\n