Job Description
\nTech Mahindra is a leading global technology company that provides innovative solutions to clients across various industries. As a Chat Support Representative, you will be a crucial part of our customer service team, responsible for providing exceptional support to our clients through web chat, emails, and social media platforms.<\/p>\n
Job Responsibilities:
\nHandle customer queries on Web Chat, E-mails, and Social Media, ensuring prompt and accurate responses.
\nEducate current and potential customers about our products and services, providing them with relevant information.
\nMaintain accurate customer records, ensuring all interactions and transactions are properly documented.
\nIdentify and escalate priority issues to the Team Leader and Operations Team for swift resolution.
\nActively participate in team meetings, contributing ideas and insights to improve customer service processes.
\nKey Performance Indicators:
\nHandle all queries in a polite, professional manner, demonstrating excellent communication skills.
\nProbe and troubleshoot customer queries, providing suitable and satisfactory solutions.
\nEducate customers on our services and processes to enhance their overall experience.
\nEscalate any unresolved issues to the Team Leader, ensuring timely resolution.
\nAchieve agreed Key Performance Indicators (KPIs) and Objectives, maintaining high-quality service standards.
\nAdhere strictly to shift schedules, ensuring seamless customer support coverage.
\nFollow laid down internal policies, procedures, and processes, ensuring compliance at all times.
\nWork collaboratively with the team, fostering a positive and supportive work environment.
\nQualifications:
\nA Bachelor\u2019s degree from any stream if a Fresher.
\nMinimum HSC with a minimum of 1 year of relevant experience.
\nPassionate about customer care, with a genuine desire to assist and serve customers.
\nGood typing skills with a focus on accuracy and efficiency.
\nFluent in written and spoken English, with excellent grammar and vocabulary.
\nAble to work well under pressure and with minimum supervision.
\nA fast learner who can adapt to changing customer needs and work with set targets.
\nMust be time flexible and available to work in a rotational shift system, including holidays and weekends.
\nRequirements and Qualifications:
\nProficiency in the English language, both written and verbal, is essential.
\nStrong problem-solving skills and the ability to think quickly and analytically.
\nExcellent interpersonal skills, with the ability to build rapport with customers.
\nDetail-oriented with exceptional organizational skills.
\nTech-savvy and comfortable navigating multiple software applications.
\nPrevious experience in customer service or a related field is a plus.
\nJoin our dynamic team at Tech Mahindra and contribute to delivering exceptional customer support to our valued clients. Apply now and be part of a company that values innovation, collaboration, and customer satisfaction.<\/p>\n
Please submit your application in English.<\/p>\n
Tech Mahindra Recruitment |Chat Support In UK ID-123<\/p>\n