For the Customer Experience and Moderation Response Team, OkCupid is looking for a Community Moderator! For a remote email support role, we are seeking a skilled writer with prior customer service expertise. OkCupid Content Moderator jobs
You will be essential to maintaining customer satisfaction and preventing fraudster and harasser accounts from using the site. In this position, you’ll: Make use of your outstanding email communication abilities to promptly and cheerfully answer consumer questions. Find and eliminate abusive users and phony accounts from the website. Review and moderate content including profiles, photographs, and messages Respond to a limited number of questions regarding delicate subjects that call for tact and a great deal of understanding. OkCupid Content Moderator jobs
Diagnose issues and send emails with clarifications to our expanding user base. Spend forty hours a week working from your home computer.
We will need to commit to working one four-hour shift over the weekend, but otherwise, the schedule is largely flexible. We are trying to find: Excellent written communication skills Outstanding attention to detail Extensive experience in a customer service environment Strong understanding of internet norms and interactions The ability to understand sometimes complicated scenarios and respond with well-thought-out written solutions The ability to work reliably and independently from home *A well-written cover letter stating why you’re excited to work for OkCupid Bonus points for: Prior experience with digital fraud prevention Prior experience with website moderation Familiarity with OkCupid OkCupid Content Moderator jobs
